As soon as we start packing your order we will send you a shipping confirmation email with your receipt, shipping details and a link to track your parcel online. You will also be able to track your order under ‘Orders’ when you sign in at My Account. Please note, that it can take some time before the tracking information is uploaded.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com.